Health Quest Billing – Privacy Policy

Health Quest Billing provides medical billing services to healthcare providers. This privacy policy serves as a notice to our users. It describes our practices regarding the collection of their personal and health information through our website, applications, and online services.
 

Information Collection

 
We collect personal and health information from various entities. These entities include our website visitors, healthcare providers, and clients. We collect the details of individuals who use our services for various processes.
 
These processes include but are not limited to insurance claims submission, invoicing and billing, patient communications, online patient portals, online payments, and other practice management services.
 
The types of information collected may include, but are not limited to, names, contact details, medical records, and billing information
 

Sharing of Information

 
By providing information to us through an online payment form or online communication channel that is part of our website, you consent to our collection of such information. You also consent to our sharing of that information as necessary to provide our services or as required by law.
 
We may also share your information with our clients with whom you are also engaging when you use our services. Health Quest Billing may disclose your personal information to the doctor’s office in order to fulfill your requests.
 
You may also receive communications from your doctor’s office. Each such client operates independently from Health Quest Billing. Their collection and use of your personal information is not subject to our privacy policy but to their own privacy notices.
 

Personal Information Categories

Client Information 

We collect the following categories of personal information from our clients: 

• Basic Identifying Information 
• Device Information and Other Unique Identifiers 
• Internet or Other Network Activity 
• Payment Information 
• Commercial Information
• Professional and Employment-Related Information 
• Information You Provide 
• Audio and Visual Information 

End User Information 

On behalf of our clients, we may collect the following categories of personal information from end Users: 

• Basic Identifying Information 
• Device Information and Other Unique Identifiers 
• Internet or Other Network Activity 
• Payment Information 
• Commercial Information 
• Health/Medical Information 
• Information You Provide 
• Audio and Visual Information 

How We Use Your Information

 
We use your information for the sole purpose of providing billing services. We are dedicated to improving our service quality and ensuring effective communication with our clients. For that reason, we may use it for billing processes and to enhance the overall client experience.
 
Subject to your consent, where required by law, we may use your personal information for any specific business purposes. They include, but are not limited to, processing or fulfilling service requests from you. We may also respond to your customer service requests with the help of your details.
 
Those details can also be used for the purpose of maintaining the quality, safety, and integrity of our services. We may conduct audits and keep internal records to administer them as necessary. Your information can also be used to market our offerings to you, subject to your consent if required by applicable law.
 
We may monitor your interactions with any marketing materials that we may make available to you. Other uses of your data include maintaining data security. This includes detecting and responding to security incidents and protecting you and us from fraud or other illegal activity. We are also likely to prosecute individuals responsible for that activity.
 

Data Security

 
We value the security of your personal information. We follow generally accepted industry standards to protect your personal and health details. These standards include robust security measures to safeguard its confidentiality and integrity.
 
No security measures or methods of electronic storage are 100% secure over the Internet. Therefore, we cannot guarantee the absolute security of our measures. Please contact us if you have any questions about the security of our website.
 

Client Rights and Choices

 
You have the right to opt out of receiving marketing communications from us. For that, you have to follow our opt-out instructions included in such communications. You can also access, update, or request the deletion of your information.
 
Please contact us for any inquiries or requests regarding your data. If you wish to opt out of communications with your healthcare provider using our services, you must directly contact them to make such requests.
 
To the extent required by law, you have the right to disallow sharing your personal information with any other parties with whom we may share it. However, you may be unable to use certain services or features if you do so.
 

Use of Tracking Technologies

 
We may use cookies or similar tracking technologies to enhance user experience and collect analytics. By using our website, you consent to the use of such technologies based on our Privacy Policy.
 

Third-Party Entities

 
If our website contains links to third-party sites, we disclaim responsibility for the privacy practices of these external sites. Please review the privacy policies of those sites separately.
 

Children’s Privacy

 
We do not knowingly collect information from minors. If you are under 18, please do not provide any personal information on our website without parental consent.
 

Changes to the Privacy Policy

 
We may update this privacy policy periodically to reflect changes in our practices. You may be notified of any material changes through our website or other communication channels.