This Support Policy is designed to outline the procedures and guidelines for providing assistance and support. We are dedicated to assisting and supporting the users of the Health Quest Billing website. This policy aims to effectively communicate updates and resolve issues to ensure a positive user experience for all clients and stakeholders.
The scope of this Support Policy applies to all our clients, including hospitals, clinics, and other healthcare providers that utilize our medical billing services.
Our users can reach out to Health Quest Billing support through the following channels:
Our support services are available during regular business hours, excluding public holidays. Emergency support may be available after hours. The contact information for emergency support will be communicated separately.
The standard hours of operation at Health Quest Billing are 8:00am – 8:00pm EST on normal business days. Our support is closed for company holidays, listed below.
If the holiday falls on a Saturday, it is observed on the Friday preceding. If the holiday falls on a Sunday, it is observed on the following Monday.
Health Quest Billing provides four types of support to its users:
Health Quest Billing is committed to providing timely responses to any queries and issues of our users. The response time for each support category may vary as follows:
Our users are expected to provide their accurate details and cooperate with our support team to ensure prompt issue resolution. Any changes in their contact information should be promptly communicated to ensure effective communication.
Scheduled maintenance activities will be communicated in advance through the Health Quest Billing website and other relevant channels.
We welcome valuable feedback from our users to continuously improve our support services. Our users are encouraged to provide their feedback through our Contact Us forms.
This Support Policy is subject to periodic review and updates. We will notify our users of any changes in the support policy through the Health Quest Billing website and other communication channels.