The first step in payment posting is to collect information about the point-of-service payments. Your patients make these payments through different mediums. They can either be made using credit cards, cash, or cheques. This information is carefully reviewed and adjusted wherever necessary.
Our billing experts also receive a large number of Electronic Remittance Advisories. These come from insurance companies. We import them into our billing system for processing. They are processed in batches that run throws and exceptions. This way, we are able to correct your ERAs by verifying the relevant batches.
We also analyze the Explanation of Benefits of healthcare providers. They include service dates, patients' names, procedure codes, and many more records. Our billing experts analyze them to identify any related payment details. Those details can include the frequency of inflows and the percentage of successful reimbursements.
Our billing experts can also monitor your cash inflow in real time. This helps your payment posting by letting you know about your outstanding accounts receivable. As a result, you can also figure out the rate of your cash inflows.
Yes, our billing professionals also have expertise in managing retroactive payments and adjustments. This also includes refunds by accurately recording and applying those payments. We can also process your adjustments for claim corrections to manage their refunds.
We can also process key documents like ERAs and EOBs when posting payments. This step involves matching your payments with the relevant documents. The payment details are also reconciled to identify denials or discrepancies.
Yes, Health Quest Billing can also make changes to your payment posting services as per your preferences. We specialize in integrating with existing systems and custom reporting. This is how we customize your services to align with your workflow and needs.
We also take data security and confidentiality very seriously when posting payments. Our billing processes run through encrypted communication channels and access controls. These measures are effective in keeping sensitive payment details secure.
We can also promptly address any of your unapplied payments and reconciliation discrepancies. We have a specialized team dedicated to thorough payment investigations.